Why we participate in support
Why do you participate in user support? Have you ever wondered why any of the people who answer support questions, and write documentation take the time to do it? This is a followup to a post I wrote about dealing with disgruntled users. Firefox is a…
Working for Postbox
I’m happy to announce that I’ve started working for Postbox, doing user content and support. This means that I won’t have time for some of my commitments within Mozilla. Over the next while, I may be cancelling or transferring some of…
Reply to Walt Mossberg – Native apps vs web apps
I recently listened to an episode of the Ctrl-Walt-Delete podcast, in which Walt Mossberg and Nilay Patel talked about web browsers vs native mobile apps. There was something Walt said that I have to comment on, because I disagree with it, and a tweet…
Mark Surman on The Agenda with Steve Paikin
This past week, Mark Surman Executive Director of the Mozilla Foundation was on one of my favourite TV shows – The Agenda with and Steve Paikin. Here’s the video:
Tips on how to deal with disgruntled users
This is something I’ve been wanting to write about for a while. In many community driven support venues, I see some bad patterns in the way users are treated. People who may be knowledgeable about Firefox end up giving bad user support, because…
When all you want to know is if the bug is fixed
For some specific bugs, I’ve added myself to the CC list, because I’m interested in knowing when the bug is fixed (and maybe when the target has changed). Problem is: because there has been a lot of discussion in a few of those bugs,…
Firefox product placements
Over the past few years, I’ve noticed that I’ve developed a habbit: Whenever I see a browser in the media, be it television shows, commercials, screenshots on web sites, I automatically check to see what browser and OS is being used. Very…
Mozilla Application Suite upgrade path
{democracy:2} (I purposely left out a ‘both’ option. 😉 )
Gecko is Gecko
I just read a post by Robert Kaiser in mozilla.dev.general, that contains a great link: http://www.geckoisgecko.org/ I see it as something like www.googleityoumoron.com, but for web developers. It might be useful for users of Mozilla-based browsers,…
Removing ‘Remove All’
Here’s a question: Using any of Firefox, Thunderbird, SeaMonkey, the Mozilla Suite, or Netscape, have you ever purposely clicked on the ‘Remove All’ button, in the password manager? Follow up question: Have you ever clicked on it by…