I’ve been doing some testing of candidate content management systems for support.mozilla.com. The folks at Jive software were kind enough to create a demo site for us. Lucy Connor was also kind enough to create a tikiwiki test site for us. When I see how they match up with the list of criteria, tikiwiki seems to do a far better job of meeting that criteria; but in the end, if I were to choose which of the two I would send users to, I would decide on the Jive version. Why? The user interface is much more user-friendly. It’s a testament to just how important a good user interface is