Month: July 2007

Just in case anyone didn’t know, we’d like to have all Firefox Support articles drafted for the Alpha knowledge base by this Friday (Aug 3).

Almost all of the articles in the list, for the alpha version of Firefox Support have been assigned, and most of those have been drafted. So far, the response has been better than [at least I] expected; and I can’t thank contributors enough for the great work they’ve done. Out of the articles remaining, the majority are troubleshooting articles, and add-on articles. We need people to author articles for:

• Firefox will not start
• Video or Audio doesn’t play
• Error loading any web site
• Firefox crashes
• Unable to download or save files
• Unable to install add-ons
• Recovering a profile that suddenly disappeared
• Firefox.exe always stays open

• Plugin scanning
• Adobe Reader
• Java
• QuickTime
• ActiveX
• RealPlayer

• Standard Diagnostic
• Antivirus software
• Roaming profile

Some other notes.
The best practices for support documents page includes a couple of guidelines to prevent screenshots from increasing the width of support pages. One way is to only crop what is needed. Another is to resize your screenshots to 75%. You can also resize the Firefox window, to be less wide, before you take the screenshot.

Simply copying and pasting content from MozillaZine is not what we want. Take the opportunity to make articles more understandable to mom.

Many of the articles have been written for one platform only (mostly Windows). If you’re a Mac or Linux user, feel free to add Mac and Linux content to others people’s articles.

The staging site for the new Firefox Support knowledge base is now up and running; and we’re looking for people to help contribute content. We have an initial list of articles we would like created for the alpha version; so feel free to create an account, assign yourself to an article, and create it. Our primary goal, right now, is core content; so if you’re not familiar with tikiwiki, feel free to create articles without markup.

As more articles are drafted, there are more ways you can contribute, such as reviewing the accuracy of information, reviewing compliance with the best practices page, proofreading, marking up articles with tikiwiki code, and even creating sreenshots.

Get started now by following the instructions on our “Get Started Now” page; and thank you to everyone who contributes.