Sometimes people complain about Firefox lacking a feature that is already there, but they didn’t notice. A common one is the ability to prevent Firefox from displaying thumbnails of websites you often visit when opening a new tab. I thought most people knew how to do it, until I saw one of the Firefox developers [...]
If you need help with a Firefox problem and live in Toronto, send me an email and I can meet you in person at a public place to help solve your Firefox problem. I’ve been wanting to put together some sort of system to allow support community members to schedule in-person sessions with nearby users [...]
In my last post, I talked about Firefox now indicating which feed items are unread. In this post, I’d like to post about the other change I think people should be more aware of – you can now set the URL Firefox goes to when opening a new tab. This one’s pretty simple. In the [...]
Firefox was updated this week with a new home page and new “new tab” page, but it also contains a couple of new things that I really think people should be more aware of. I’ll spend this blog post telling you about the first one. Since the first version of Firefox, it has had a [...]
This is something I’ve been wanting to write about for a while. In many community driven support venues, I see some bad patterns in the way users are treated. People who may be knowledgeable about Firefox end up giving bad user support, because they’re not being empathetic or approaching support with the intent of helping [...]
Back in 2007, I stopped maintaining my SeaMonkey Help website. Others took over maintaining the site, but it wasn’t long before they stopped maintaining it as well. That wouldn’t be a big deal if it weren’t for one thing: SeaMonkey 2. SeaMonkey 2 was a huge change, making most of the site incorrect. I recently [...]
Don’t like Google’s new privacy policy? Want to change the search engine Firefox uses when you type something in the location bar? Here’s how to make Firefox use DuckDuckGo: In the Firefox location bar, type about:config and press Enter. Click I’ll be careful, I Promise! Search for the preference: keyword.URL Double-click on it, and set [...]
Support.mozilla.com is now support.mozilla.org. (Note: It’s now .org not .com.) Please update your bookmarks!
If you use Mozilla Thunderbird on Mac and read messages in threaded view, it may be a little hard to track a thread tree. For instance, in this screenshot it is difficult to tell who MikeR’s last message at the bottom is in reply to. Did he reply to his own post, Mike Easter, or [...]
53% of questions in the Firefox support forum are not getting replies. If you can, please make some time to answer a few questions, so we don’t end up with users coming to Mozilla for help and getting no reply. Here’s a link to posts without replies: https://support.mozilla.com/en-US/questions?filter=no-replies If you haven’t created an account on [...]