Need help with Firefox in Toronto?

If you need help with a Firefox problem and live in Toronto, send me an email and I can meet you in person at a public place to help solve your Firefox problem.

I’ve been wanting to put together some sort of system to allow support community members to schedule in-person sessions with nearby users at either public places or Mozilla offices. The biggest barrier of quality for online support is communication. We rely on the user to describe their problem through mostly text, and they usually don’t give all necessary info. That’s why we try to use screenshots and videos. Being able to provide in-person support not only eliminates that barrier, but it showcases the power of community in a big way that creates a great support experience.

There’s no system like that for Mozilla, but that doesn’t prevent me from doing it on my own. 🙂

2 Responses

  1. Stephanie Daugherty September 24, 2012 / 5:26 pm

    Great idea Chris, and I think it’s something we could put into place all-over. I think the way to go is to create “Firefox User Groups” in as many places as possible, and promote those through as many channels as possible, including SUMO.

  2. Regnard Raquedan September 25, 2012 / 11:10 am

    Hi Chris!

    If you have the time, maybe you’d like join some of the Mozilla Toronto Community meetups?

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