The staging site for the new Firefox Support knowledge base is now up and running; and we’re looking for people to help contribute content. We have an initial list of articles we would like created for the alpha version; so feel free to create an account, assign yourself to an article, and create it. Our [...]
I’ve been doing some testing of candidate content management systems for support.mozilla.com. The folks at Jive software were kind enough to create a demo site for us. Lucy Connor was also kind enough to create a tikiwiki test site for us. When I see how they match up with the list of criteria, tikiwiki seems [...]
Now this is cool.
UI? We don’t need to stinkin’ UI!
Three months ago, I met with Paul Kim, to discuss ways of improving Mozilla user support web content. I initially thought we wouldn’t need all 45 minutes, but it turned out that 45 minutes wasn’t nearly enough. He asked if there was a page anywhere in which I outlined my thoughts on improving support. I [...]
One of the changes in Firefox2 is that there is a limit on how small a tab can be. So what if you have so many tabs, that all tabs at the minimum width won’t fit in the window? That’s when people notice that Firefox2 adds scroll arrows on each side of the tab bar.
But [...]
I was saving this tip for today, because it’s a bit of a Christmas present, courtesy of alta88.
Users of both Firefox and Thunderbird may have noticed that when you get the feed preview screen in Firefox 2, and use the drop-down list to add the feed to Thunderbird, it does not work. [...]
Firefox 2 has a lot of small usability changes, that are great. I’m sure we’ve all accidentally middle-clicked on a bookmark folder, or live bookmark, only to be bombarded with many many tabs opening many many web sites at once. In Firefox 2, if you trigger an action that will open 15 or more tabs [...]
In a somewhat controversial decision, it was decided that if you open a group of tabs (middle-click on a bookmark folder) in Firefox, those new pages will be opened in the currently opened tabs, rather than being added. There is, however, a setting to make groups of tabs be opened in new tabs, rather than [...]
Among the changes in Firefox 2 is that the ‘Go’ button is now attached to the address bar, when customizing toolbars. Some Firefox users may prefer not to display the ‘Go’ button, because they use the |Enter| key, or use the Paste and Go 2 extension.
You can get rid of the ‘Go’ button by entering [...]
Firefox 2 users may have noticed that the built-in spell checker does not automatically check single-line text fields, such as Google.com. Instead, you need to open the context menu (right-click), and choose Spell check this field. With multi-line text fields (for example, the Detailed Comments box at hendrix.mozilla.org), the spell checker is automatically turned on.
To [...]