So your browser is no longer being developed; and you’ve been told to try Mozilla Firefox. But the Import Wizard in Firefox does not list Netscape 9! Luckily, the Firefox Support knowledge base has an article for importing from Netscape… http://support.mozilla.com/kb/Importing+from+Netscape (If you’d like to improve the article, look at our Improving articles document.)
Earlier this week, Nelson Ko applied some patches to the support.mozilla.com TikiWiki system, which have greatly improved our whole contributor/review process. All edits now go through a staging copy. There is an auto-generated list of all articles not the same as the staging copy. Approving an edit is as easy as clicking on a link. [...]
Unfortunately, JT’s blog does not allow posting without a Google account; so I’m posting this here. On JT’s blog Cédric commented about the lack of localization currently on the Firefox Support knowledge Base. In order to ensure a level of consistency and quality, the growth of the KB has been mostly a controlled growth. Upon [...]
Instead of having one article in the Firefox Support knowledge base for importing user data (bookmarks, passwords, cookies, form data, history, etc.), I’ve decided to split it by product. We now have an urgent need to get these articles created, before September 31. I’ve already created placeholders: Importing from Internet Explorer Importing from Safari Importing [...]
Words are expensive. Use them carefully. There’s an article in the Firefox Support knowledge base, about sharing profile data across computers, but we’re not sure what the most user-friendly and unmistakable name for it is. Tell us what you think. {democracy:3}
Just in case anyone didn’t know, we’d like to have all Firefox Support articles drafted for the Alpha knowledge base by this Friday (Aug 3).
Almost all of the articles in the list, for the alpha version of Firefox Support have been assigned, and most of those have been drafted. So far, the response has been better than [at least I] expected; and I can’t thank contributors enough for the great work they’ve done. Out of the articles remaining, the [...]
The staging site for the new Firefox Support knowledge base is now up and running; and we’re looking for people to help contribute content. We have an initial list of articles we would like created for the alpha version; so feel free to create an account, assign yourself to an article, and create it. Our [...]
I’ve been doing some testing of candidate content management systems for support.mozilla.com. The folks at Jive software were kind enough to create a demo site for us. Lucy Connor was also kind enough to create a tikiwiki test site for us. When I see how they match up with the list of criteria, tikiwiki seems [...]
Now this is cool. UI? We don’t need to stinkin’ UI!