This is something I’ve been wanting to write about for a while. In many community driven support venues, I see some bad patterns in the way users are treated. People who may be knowledgeable about Firefox end up giving bad user support, because they’re not being empathetic or approaching support with the intent of helping [...]
Don’t like Google’s new privacy policy? Want to change the search engine Firefox uses when you type something in the location bar? Here’s how to make Firefox use DuckDuckGo: In the Firefox location bar, type about:config and press Enter. Click I’ll be careful, I Promise! Search for the preference: keyword.URL Double-click on it, and set [...]
Support.mozilla.com is now support.mozilla.org. (Note: It’s now .org not .com.) Please update your bookmarks!
53% of questions in the Firefox support forum are not getting replies. If you can, please make some time to answer a few questions, so we don’t end up with users coming to Mozilla for help and getting no reply. Here’s a link to posts without replies: https://support.mozilla.com/en-US/questions?filter=no-replies If you haven’t created an account on [...]
For some specific bugs, I’ve added myself to the CC list, because I’m interested in knowing when the bug is fixed (and maybe when the target has changed). Problem is: because there has been a lot of discussion in a few of those bugs, I’ve been getting a lot of bugmail that I’m not interested [...]
Okay, now that Firefox 4 is released and has been downloaded 40 million times, I want all Firefox users to do the following: Go to http://www.youtube.com/html5 Click on “Join the HTML5 Trial“ Most Youtube videos you watch will be served in WebM format with HTML5 markup, instead of Flash. Sidenote: Before you go thinking Firefox [...]
In Firefox 3.6, if you want to see the destination URL of a link in a webpage, you can hover the mouse over the link, and the URL will be displayed in the status bar. In Firefox 4 Beta, the destination URL is now displayed in the Location bar. There have been complaints the the [...]
A new Firefox 4 Beta is out, and users looking to update may have noticed that the “Check for Updates” menu item no longer there. That’s because the Firefox updater has been moved to the About Firefox window. To check for updates in Firefox 4, open the Firefox menu (or Help menu if you have [...]
I used to post a lot of tips and tricks for Firefox and Thunderbird, but I haven’t posted in a long time. Here’s a new one. If you’re having speed/stability issues with Firefox, the cause of the problem is often one or more plugins. Mozilla offers a plugincheck tool, that tells you if you have [...]
Re: Why do I block ads? I recently decided to block ads as well, but for different reasons. For the most part, advertising on the web is something I don’t mind. The deciding factor for me is whether or not it prevents me from seeing the content I want to see. This is what made [...]