This is something I’ve been wanting to write about for a while. In many community driven support venues, I see some bad patterns in the way users are treated. People who may be knowledgeable about Firefox end up giving bad user support, because they’re not being empathetic or approaching support with the intent of helping [...]
Back in 2007, I stopped maintaining my SeaMonkey Help website. Others took over maintaining the site, but it wasn’t long before they stopped maintaining it as well. That wouldn’t be a big deal if it weren’t for one thing: SeaMonkey 2. SeaMonkey 2 was a huge change, making most of the site incorrect. I recently [...]
Don’t like Google’s new privacy policy? Want to change the search engine Firefox uses when you type something in the location bar? Here’s how to make Firefox use DuckDuckGo: In the Firefox location bar, type about:config and press Enter. Click I’ll be careful, I Promise! Search for the preference: keyword.URL Double-click on it, and set [...]
Support.mozilla.com is now support.mozilla.org. (Note: It’s now .org not .com.) Please update your bookmarks!
If you use Mozilla Thunderbird on Mac and read messages in threaded view, it may be a little hard to track a thread tree. For instance, in this screenshot it is difficult to tell who MikeR’s last message at the bottom is in reply to. Did he reply to his own post, Mike Easter, or [...]
53% of questions in the Firefox support forum are not getting replies. If you can, please make some time to answer a few questions, so we don’t end up with users coming to Mozilla for help and getting no reply. Here’s a link to posts without replies: https://support.mozilla.com/en-US/questions?filter=no-replies If you haven’t created an account on [...]
Let’s say you’re reading a newsgroup with Thunderbird, and some spam gets posted. Or someone posts an offensive message you just want to remove from the message list. Or any case in which you just want to remove an individual article you’ve already downloaded. In the past, it wasn’t possible to delete individual messages. At [...]
For some specific bugs, I’ve added myself to the CC list, because I’m interested in knowing when the bug is fixed (and maybe when the target has changed). Problem is: because there has been a lot of discussion in a few of those bugs, I’ve been getting a lot of bugmail that I’m not interested [...]
Are your Thunderbird folders taking up a lot of disk space, even though you only have a few messages? Is Thunderbird slow to open folders? It’s probably because you have not compacted your folders. When you delete a message, it doesn’t really get deleted from the folder. It gets marked as deleted. Thunderbird sees that [...]
Okay, now that Firefox 4 is released and has been downloaded 40 million times, I want all Firefox users to do the following: Go to http://www.youtube.com/html5 Click on “Join the HTML5 Trial“ Most Youtube videos you watch will be served in WebM format with HTML5 markup, instead of Flash. Sidenote: Before you go thinking Firefox [...]