For those wanting to localize the Firefox Support KB

Unfortunately, JT’s blog does not allow posting without a Google account; so I’m posting this here.

On JT’s blog Cédric commented about the lack of localization currently on the Firefox Support knowledge Base. In order to ensure a level of consistency and quality, the growth of the KB has been mostly a controlled growth. Upon reviewing articles, I noticed that quite a few of the articles that needed major revisions, were already localized. It doesn’t really make sense (to me at least) to start localizing, without a solid en-US base.

We now have around 75 articles that have been reviewed, and deemed ready to go live. Even after that, I can’t review articles written in a language I don’t understand. We’re going to need l10n leaders to take on reviewer roles.

Anyone wanting to get more involved, please feel free to speak up in the mozilla.support.planning newsgroup.

Importing data

Instead of having one article in the Firefox Support knowledge base for importing user data (bookmarks, passwords, cookies, form data, history, etc.), I’ve decided to split it by product. We now have an urgent need to get these articles created, before September 31.

I’ve already created placeholders:

Feel free to contribute content to those articles. If you have any questions on how to format the articles, all pages in the Mozilla Knowledgebase category are ready to go, and can be used for formatting references. We also have a Manual of style, and Best Practices Guide.